Frequently Asked Questions

When can I expect my order to ship and arrive?

We do our very best to have orders processed and shipped within 5 - 7 days of being placed. Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during launches of new collections and sales due to the high volume of orders received.

We currently offer two shipping options:

  • Untracked letter mail if it is within the weight and size limits for shipping oversized mailers as determined by Canada Post. It is a low flat rate and does not include tracking. Please note that Eiffel & Eyre is not liable for any delays or missing packages and will not replace lost untracked packages.
  • Tracked package. Upon fulfillment of your order, your tracking number will be e-mailed to you.

*If you require a rush on your order, please leave us a note to seller or send us an e-mail with your order number and details.*

Please see Shipping Policy for more details.

Is local pick up available?

We do not offer local pick up at this time.

Do you ship internationally?

We only offer shipping to Canada and the USA from our website. Please visit our Etsy store to shop internationally.

Do you have any current discount codes?

You can use BUNDLE10 to take 10% off 3 or more fabric bows (classic, mini, and extra mini), faux suede bows, velvet clips, and/or lace and ribbon clips.

We occasionally run sales. Follow along with us on Instagram at @eiffelandeyre for the latest updates on any active promotions.

Do you accept returns or exchanges?

Due to the handmade nature of our products, all items are final sale. We do not accept returns on any opened and worn merchandise. However, if you have any questions or concerns about your order, please do not hesitate to contact us by e-mail at

All sale and clearance items are final sale.

Please see Refund Policy for more details.

What is the best way to get in touch with you?

You can contact us via e-mail at or through our website's contact form. While we can also receive Direct Messages through Instagram, it is not our preferred method of communication. Due to the large volume of Direct Messages we receive each day, it is not always possible to keep track of each one. Please note that while we do our best to return each message within 24-48 hours, we may be slower to respond to any messages beyond regular business day hours. Thank you so much for your understanding!